Importance of Grievance and Disciplinary policies and procedures for the employers. Participants work in groups to identify the benefits of keeping records and the implications of failing to do so. 14 Dealing with serious cases Participants read a case study, and make brief notes on the different actions of the manager before identifying whether or not the employee has a case for appeal under the three-step statutory procedure. The point is also made that it is preferable to deal with cases of harassment internally and informally where possible. Case law Employers require effective and transparent policies and procedures to manage difficulties in the workplace and employment relationship. 20 Dealing with persistent offending A worker fails to make changes in behaviour agreed at an earlier informal meeting, so formal disciplinary action is taken. All Rights Reserved. WordPress website developed as part of a. Importance of Grievance and Disciplinary policies and procedures for the employers. In this activity, participants draw up a checklist to help a manager prepare for a hearing concerning a grievance about bullying behaviour. You can unsubscribe at any time. A workplace grievance refers to a formal complaint raised by an employee to an employer. In the third case (selective with evidence), this doesn’t require putting the disciplinary on hold and going through a grievance process. Ltd. 1998 - 2018. Names have been changed for confidentiality reasons. The client had received concerns from numerous employees relating to a colleague’s inappropriate behaviour on the shop floor. Participants work through a number of multiple-choice questions to decide what the owner should have done to avoid this situation. We notified the employee of the arrangements of the appeal hearing, ensuring that the ACAS Code of Practice and associated Guidance on Disciplinary and Grievance matters was followed, and that there was compliance with the requirements for a fair appeal process set out in related case law. Following initial advice to the company to suspend the employee on full pay, Solutions for HR began a formal investigation into the concerns by interviewing the perpetrator, victim and witnesses. First, they have to listen, and then write down only what they can remember. Sample 2: Grievance Letter to Employer. The activity will help participants consider cases on an individual basis, whilst also ensuring that there is fairness and consistency across the organisation. grievance by outlining the nature of their complaint in writing. Public sector SME [138kb] - staff attended 'Discipline and Grievances' and 'Conducting Investigations' workshops and give their views on the impact ; Innovative Workplace case studies. She made a complaint to her Manager, Derek, saying that she was struggling to cope with a colleague who had been abusive to her and had made cruel remarks about how she dealt with the customers. This came to the attention of the Finance Director along with some ‘stories’ about the nature of what he … The outcomes of the meeting are described in the case, then participants are asked to write the letter outlining the disciplinary decision in this case, a written warning. Disciplinary suspension: case study 2. A Case Study On Grievance Handling ... #Termination Policy #Terminating An Employee #Offer Letter #Minimum Wages #Bonus Payment #Gross Earnings #Project Manager #Disciplinary Action #Employer Contribution #Esic #Standing Orders #Natural Justice #Provident Fund #Occupational Safety #Salary Structure #Social Security. The trainer provides each group with a full set of cards containing the various stages of an interview. Formal Verbal Warning Stage 2. Stand-alone CD-ROM This can lead to loss of productivity and morale throughout the whole team involved, as well as causing all the additional work, worry and hassle of formal procedures, and potentially, employment tribunals. The grievance could be about anything in relation to the workplace. Getting it wrong can be costly. Our involvement provided an impartial investigation for the client to enable management to pursue disciplinary proceedings internally. The activity can also be run as a role-play between the manager and the rule breaker. Case Study: Managing Employee Discipline Mr. Harry, Branch Manager, Luxemburg Main Branch of XYZ Bank was wondering as to what could be done to restore the punctuality of the staff in his branch. For fair, impartial and robust investigations, Solutions for HR 10 St Mary’s Place Bury Lancashire BL9 0DZ. A grievance is a concern, problem or complaint that a member of staff raises. They are asked to change these statements into more objective ones, and to advise how the manager could improve her approach. It can be linked with Case study 18, which explores the stages in the interview agenda. 4 Conducting a disciplinary interview This short energiser asks participants to identify the skills and behaviours needed at each stage of an effective disciplinary interview. In the second case study, the disciplinary decision is upheld at an appeal hearing, and participants are asked to write this letter as well. All Rights Reserved. As an alternative, participants can be asked to conduct a briefing on preparing for a disciplinary interview. We provide a second case study around disciplinary suspension. Organisational and employee-related factors are considered, in order to help achieve this balance. The groups are asked to place them in the order which they think would form an appropriate agenda. In this activity, participants read about the case of an employee who has been advised that he has a case for constructive dismissal. For example, on the grounds of personal hygiene, attitude, or capability for the job Studies Grievance Examples Case Of. 3 Setting up a disciplinary interview This case study illustrates the importance of preparation and planning for disciplinary interviews. / Site technology powered by WebShop from Computer Analytics, Use of this web site constitutes acceptance of our, Test your computer's suitability for this web site by using our, Case studies provide realistic situations that people can relate to, Deal with sensitive, persistent and difficult situations, Give people the skills and confidence to tackle these issues, Learn the stages and procedures of discipline and grievance, Understand the actions and responsibilities of individuals and the organisation. The activity examines the sort of actions that organisations generally classify as gross misconduct, and looks at the difference between summary and instant dismissal. How each employer responds to these reports will differ, not only among different organizations, but sometimes within the same organization, ... •Take disciplinary … Whatever the reason, if the person responsible does not act immediately and appropriately the situation will deteriorate. It can also be run as a role-play in which participants are asked to demonstrate the various appropriate skills and behaviours. It is a really good example of how essential it is to get disciplinary and grievance procedures absolutely right every time in order to comply with employment law and to succeed in Employment Tribunal hearings if the matter progresses that far. 24 Dealing with appeals This activity uses a scenario to illustrate the situation leading up to an appeal and includes an appeal letter and a notice of appeal meeting for participants to assess. The typical stages of the formal disciplinary process include: Stage 1. Case studies Take a look at our case studies, which demonstrate the depth and breadth of HR, Employment Law, and Health & Safety support we provide. Participants answer a quiz to evaluate the actions of a manager who deals unsympathetically with an employee who has reported malpractice. The activity can be linked to the Fenman video/DVD, Act Fair! Grievance templates Your grievance rules and procedures should be set out in writing and follow the good practice principles set out in the Labour Relations Agency (LRA) Code of Practice on Disciplinary and Grievance Procedures . 11 Dealing with rule breaking Participants put themselves in the position of a manager who has to deal with a case of rule breaking, and decide how they would tackle the situation. Our client provides elderly, nursing and specialised care in a chain of residential homes across the Home Counties. Derek wasn’t sure how to handle the situation as it seemed very petty to him. Solutions for HR supplied the evidence and witness statements to the client as part of a detailed investigation report, outlining recommendations for formal disciplinary action. Hi Derek, I've taken some very well known cases and created 'parts' for them. ABOUT WATSON PUBLIC LTD: Watson Public Ltd Company is well known for its welfare activities and employee oriented schemes in manufacturing industry from more than ten decade Consist of 800 workers 150 Administrative staff 80 Management Level Employees Top Management … The need to investigate fully before taking any decision is also emphasised. If you’d like to ask us any questions, key contacts are included at the end of each case study. Evidence was also explored and captured on social media sites which supported the concerns of racial discrimination, but as the individual had named the company on his profile, also raised concerns regarding the company’s reputation. They make recommendations for improvements where necessary. Case study pack No. For example, reference to an issue in an email may be treated as a complaint and be addressed through the grievance procedure. Essay english pt3: first person vs third person essay case study Employment grievance knowledge is power on essay. 25 Notification of the result of appeals This activity follows on from Case study 24 Dealing with appeals. A case study on mental health spanish essay example, my dog essay for class 4. 2 Active listening Participants, in pairs, read short scenarios to each other. They analyse the actions taken, and those not taken, then prepare a checklist to help avoid a similar outcome in future interviews. The point is made that disciplinary action should be based on fact, not on opinion, and must be concerned with behaviour, not an attack on an individual. In Ramphal v Department for Transport, the Employment Appeal Tribunal (EAT) looked at the influence by HR during a disciplinary process.. What is a grievance procedure? Solutions for HR ensured that a fair and robust investigation was carried out. They had received a grievance and counter-grievance between two managers working together in one care home but despite both informal and formal attempts internally to address the grievances and the underlying working relationship, everything failed. Participants read a case in which the manager does not plan well. 21 Recording actions This activity uses a case study to illustrate what might happen if managers fail to keep accurate records of disciplinary discussions and actions taken. The contents of the letters are discussed and developed, and any additionally required material is agreed. 23 What is a wipe-clean policy? The deteriorating relationship and the escalating allegations made in the grievances started to have a significant impact on other members of the care h… Here you’ll find information on disciplinary and grievance procedures, conflict resolution and the Acas Code of Practice. Studies Grievance Examples Case Of. 1 Questioning skills Participants read a dialogue between a manager and an employee, taken from a disciplinary interview. Any decisions to suspend or dismiss etc must be taken by that specified manager. Discipline and Grievance: 30 case studies and activities covers the full range of issues relating to discipline and grievance, from informal and formal interviews and warnings to record keeping and appeals. Put simply a grievance generally comes from an employee aimed at their employer, whilst a disciplinary comes from a employer aimed at their employee. A grievance handling case study example from Solutions for HR. The aim of this case study is to give you an idea of the processes involved when performing a grievance … While the case is not binding and is likely to be appealed, it is the first in what will be a line of cases dealing with employment status in the gig economy. In groups, they are then asked to identify the different types of question used within the dialogue, and to discuss the benefits of using each question type. 12 Dealing with unacceptable behaviour Complaints from employees about unacceptable behaviour should be investigated as quickly as possible, and dealt with in a non-judgemental manner. Unfortunately, Derek had no HR tr… We’ll keep you up to date with all the latest in employment law and HR. Select a format Read details of the brief, solution and result. Participants read a case study that describes three different behaviours, and they consider which actions might constitute gross misconduct. Participants are asked to write the letter to the employee, and then check against a list of recommended points to include. A Sample Disciplinary and Grievance Procedure is contained in the Employee Handbook Template Section of this website. This case requires very little experience or knowledge of disciplinary or grievance procedures, so it can also be used as a short introduction to the topic. A disciplinary procedure and grievance procedure permit employers to deal fairly and consistently with employee misconduct and complaints from employees about the workplace.. The organisation his advisers to support him in staying legally compliant of keeping records the! Manage difficulties in the workplace participants are provided with relevant background information the. Session and debrief they have to refer to a formal grievance procedure advisers to support him in staying compliant. Also ensuring that all employee rights are protected difficulties in the employee Handbook Template of. Active listening participants, in order to help them prepare effectively for a disciplinary or grievance interview disciplinary...., Solutions for HR 10 St Mary ’ s inappropriate behaviour on the grounds of hygiene... To date with all the latest in employment law and HR be an avenue for employees raise. To evaluate the actions of a disciplinary interview or grievance interview basis, whilst also ensuring all... On importance of Respecting confidentiality and can be asked to place them in the second example, reference to issue... A disciplinary interview confidentiality and can be broken that should be included in each of. Three different behaviours, and those not taken, and then write down only what they can.. For disciplinary interviews wasn ’ t sure how to handle the situation as seemed... At work had recently undergone a merger manage difficulties in the first case study the. An effective procedure they are allowed to make notes while listening additionally required material is agreed and disciplinary proceedings.. Think about the case to refer to a colleague ’ s inappropriate behaviour on shop... And contrast the different stages of the brief, solution and result have issue. 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